Refund policy

Conditions for Returns:

For a return to be accepted, the item must adhere to the following conditions:

• The item should remain in the same state as when it was initially received.

• It must be unused and include all accompanying toolkit items.

• The item needs to be in its original packaging.

• A receipt or proof of purchase will be required to process the return.

Damages and Issues:

Upon receiving your order, please carefully inspect the items. If you notice any defects, damages, or if you receive the wrong item, please contact us immediately. 

For verified quality problems, we are committed to offering appropriate solutions, including returns or exchanges within 14 days starting from the date you receive your item. Rest assured that all associated costs will be covered by us.

Initiating a Return:

To initiate a return, simply contact our customer service team within 14 days of receiving your order utilizing the dedicated form accessible on our contact page. We'll provide you with instructions to return the item. Please note that we cannot accept returns without prior authorization.

Return Shipping:

For instances of product damage or receipt of an incorrect item, customers will be issued a return label to facilitate the return process.

In cases where an incorrect size was selected, customers are responsible for covering the associated return shipping costs.

Refund Process:

Upon receipt and inspection of the returned item, we will issue a refund to the original payment method within 2-5 business days. Please note that original shipping fees are non-refundable.

Exchanges:

Unfortunately, we do not offer direct exchanges. If you require a different item, please place a new order and initiate a return for the original item.

Contact Us:

For any questions or assistance regarding returns, please don't hesitate to contact our customer service team by utilizing the dedicated form accessible on our contact page.